Returns and Exchanges
Updated
Returns and Exchanges
We offer a 30-day Satisfaction Guarantee! If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a store credit (returns must be in the state you received them, and in the original packaging) or receive another item of your choice that will be shipped to you free of charge.
All items you wish to return or exchange must be shipped to our warehouse at your expense. With returns, if you wish to return an item upon receipt, we will refund whatever shipping costs you paid while placing your order. If you are exchanging your item(s) we will cover the cost of shipping the exchange item(s) to you.
Store credits and exchanges are given as long as a the request is communicated in under 30 days of you receiving your order. Please note that our return policy does not include rings, which are final sale due to hygienic reasons.
Easy Return and Exchange Process
Email (So We Can Send You Your Receipt) customer care at support@herliaison.com, or call our support team. Our team is available to talk to you 9am-5pm PST, Monday to Friday! Include in your initial request how you wish to proceed (return or exchange) and we will walk you through the process of which shipping carrier to ship your items back with, and how long the process should take (the processing times for refunds and exchanges may vary).
Ship your return, and email our customer care team the tracking number associated with your return. We highly advise you to ship your order to our warehouse with a tracking number. We are not responsible for returns that are not received. Make sure all of the accessories are packaged in their boxes and with their Cards of Authenticity (if these are not included with your return/exchange, no refund or exchange will be processed).
When we receive your return, it will be processed in 3 - 5 business days. Please note that refunds can take up to 3 business days to be returned to your account. If you’re requesting an exchange, the item(s) you requested in your exchange form will be shipped immediately once your return is accepted, granted that they’re in stock.
